How can we help?

• Move something from your phone to your computer: make a first transfer, then speed up capture.
• Find and organize saved items: search coverage, tags and archiving a batch.
• Choose a QR handoff or a share link: audience, expiry and Vault sharing.
• Turn a saved brief into an agent report: review, reuse and share the result.

• Desktop web app: install, save and sync across browsers.
• Android: install from Chrome and use the share menu.
• iPhone and iPad: Home Screen access and the guided Shortcut.
• Chrome extension: download, connect and send from a right-click.
• Agents and API: connect an MCP client and manage its permissions.

• Recovery, export and deletion: access and manage your saved content.
• Security: understand board storage, the vault and access controls.
• Plans and billing: compare prices, included features and limits.

1. Check that both devices are signed in to the same account. The account menu shows which account is active.
2. Reconnect to the internet and open your board again. Check active filters if a saved item is missing.
3. For an upload, check the message shown and your plan’s file and storage limits. Confirm the item arrived before discarding the original.
4. Check service status. If the issue continues, contact support with your device, browser, approximate time and the error message.

Keep API keys, device tokens, vault recovery codes and private content out of support messages.